Empowering Global Travel Brands with Scalable Sales & Support

No. Sky Rebate Travels is not a retail travel agency. We are a Business Process Outsourcing (BPO) provider that operates under formal agreements with U.S.-based travel brands, offering backend sales, reservations, and customer support operations.

We operate from India for the U.S. market. Alias names are used to improve verbal clarity, reduce linguistic barriers, and build trust with American consumers. This is an industry-standard practice for international voice-based BPOs, as long as the identity of the company is clearly disclosed during the call.

We collect credit card details only after obtaining consent from the passenger to proceed with the reservation. This data is input securely into the PCI DSS-compliant merchant system of the authorized travel partner we serve. The process adheres to:

• Payment Card Industry Data Security Standards (PCI-DSS)
• FTC’s Telemarketing Sales Rule (TSR)

Sky Rebate does not issue tickets under its own entity. We book tickets only through GDS access and ticketing credentials of our client travel brands, who authorize us to act as their fulfillment or support partner.

Yes. Every transaction is preceded by email consent or recorded verbal authorization. This aligns with:

• Federal Trade Commission (FTC) guidelines on deceptive practices
• Telemarketing Sales Rule (TSR) – 16 CFR Part 310

Yes, when permitted by the client travel brand. We may upsell:

• Flexible fares
• Business class upgrades
• Seat selection
• Additional baggage

This is always done transparently and only after the customer agrees.

No. Sky Rebate Travels follows a “No Win, No Charge” policy. Charges are applied only when the confirmed service is delivered and documented consent is received from the passenger.

No. All transactions are routed through the merchant account of the actual service provider (i.e., the travel brand we represent). We do not collect or process payments in our own bank accounts.

No. Bookings are made through our partner platforms such as www.travelmerry.com. Sky Rebate Travels operates only as the backend support provider, not a consumer-facing booking site.

No. Sky Rebate Travels does not run its own advertisements. All marketing and traffic generation are handled by the partner travel brands who engage us. We operate strictly as their BPO.

Sky Rebate Travels Pvt. Ltd. currently provides BPO and backend support services to the following 9 international travel brands:

Each of these brands operates under its own legal entity and merchant account, while Sky Rebate acts as their authorized outsourcing partner for sales, support, and fulfillment operations.

⚖ Important Note:

All the above brands maintain transparent disclaimers, refund policies, and terms of use on their websites, in compliance with:

• U.S. Federal Trade Commission (FTC) guidelines
• U.S. Department of Transportation (DOT) fare and refund rules
• PCI-DSS for payment security
• State-specific consumer protection laws

Sky Rebate ensures that agents only act upon documented consent, and all customer interactions reflect the policies set by the respective brand.

Yes. We provide consultation and support services on behalf of our partners, even for passengers who didn’t book through them. Services include:

• Flight changes/cancellations
• Refund assistance
• Seat/baggage help

Once documented consent is received, we process requests through the authorized brand systems.

No. We open calls with a neutral phrase, such as:

“Thank you for calling reservations.”

We do not falsely represent any airline, cruise line, or hotel brand. Instead, we:

✔ Clearly disclose our role and the brand we represent.
✔ Proceed only after explicit passenger consent is given.

✅ This is legal and compliant under:

• Section 5 of the FTC Act (prohibits deceptive or unfair practices)
• Telemarketing Sales Rule, 16 CFR §310.3(a)(1) (requires clear disclosure before a sale)

Our staff is trained to avoid any brand misrepresentation, and passengers are informed transparently before any charge is made.

Yes, occasionally. This is due to the marketing conducted by our partner brands. As per FTC and DOT requirements, we always:

• Clarify our identity immediately
• Proceed only after the caller agrees to continue, knowing they are dealing with a third-party support partner.

We provide backend support for:

✈ Flights
🚢 Cruises
🚗 Car Rentals
🏨 Hotel Bookings
🏝 Vacation Packages
📞 Consultation & After-Sales Support

Currently, 2 of our partner brands provide external consultation services. We support them by fulfilling cancellation, change, or refund requests even if the original booking wasn’t made through them.

Yes. Our partner brands may charge up to 40% of the recoverable value, but only if the agreed-upon result (refund or change) is successfully processed. This model ensures customers pay only for outcomes, not intentions.

Yes. Refunds are provided in line with:

✔ The fare rules of the airline
✔ The Department of Transportation (DOT) 24-Hour Refund Policy, which states:

“If a flight is canceled within 24 hours of purchase and the ticket was purchased at least 7 days before departure, the passenger is entitled to a full refund.”

Beyond 24 hours, refund eligibility is determined by the ticket type and airline policy.

Yes. Once confirmed, the passenger receives a valid airline PNR, which can be used to verify the booking directly on the airline's website or by calling their official customer service.

Absolutely. All data is handled under:

✔ PCI-DSS standards for payment security
✔ Internal compliance SOPs
✔ No data is shared with unauthorized third parties

We prioritize data privacy and transactional integrity.

Yes. Our support operations are designed for round-the-clock service (24×7×365) to cater to global time zones and urgent travel needs.

No. Sky Rebate Travels does not sell, trade, or share customer data under any circumstances.

We strictly adhere to international data privacy laws and compliance frameworks, including:

• U.S. Federal Trade Commission (FTC) Privacy Guidelines
• PCI-DSS (Payment Card Industry Data Security Standard)
• General Data Protection Regulation (GDPR) where applicable
• Indian IT Act, 2000 – Section 43A & 72A (Data Protection under Indian Law)

All customer data—including personal details, travel preferences, and payment information—is handled only for the purpose of completing services authorized by the passenger or the travel brand we represent.

🛡 Our Internal Policy:

• Data is never sold to advertisers or third-party marketers.
• Access is restricted to authorized staff only.
• All information is stored in encrypted formats and protected by internal security protocols.
• Consent is always taken before any communication or transaction.

Sky Rebate Travels operates with full integrity and zero tolerance for data misuse, in line with both legal and ethical standards.