Sky Rebate Travels Pvt. Ltd. (Operated by RAN Technotonics Pvt. Ltd.)
Official Domain: www.skyrebate.com

1. Introduction

This Business Disclaimer (“Disclaimer”) is issued by Sky Rebate Travels Pvt. Ltd., a company incorporated under the Companies Act, 2013, having its registered office in Dehradun, Uttarakhand, India, and operated under the management of RAN Technotonics Pvt. Ltd. The Company conducts its business operations exclusively through its official domain, www.skyrebate.com, and through its affiliated partner brand domains duly authorized in writing.

This Disclaimer sets out the nature of our services, limitations of liability, relationship with partner brands, regulatory compliance, and restrictions on unauthorized representations. It is intended to protect the Company, its employees, stakeholders, and customers by clarifying our role as a Business Process Outsourcing (BPO) provider in the global travel sector.

By accessing our website, communicating with our agents, or engaging with our services, you acknowledge and agree to the terms outlined in this Disclaimer.

2. Nature of Business

Sky Rebate Travels Pvt. Ltd., operated by RAN Technotonics Pvt. Ltd., functions as a specialized Travel BPO (Business Process Outsourcing) company. We provide back-end sales support, customer service, reservation processing, refund assistance, and operational support to partner travel brands based primarily in the United States and other international markets.

It is critical to emphasize that we are not a retail travel agency. We do not market, sell, or issue travel products under our own company name. Instead, we act strictly as an outsourcing partner, facilitating services on behalf of authorized travel brands who directly contract with customers.

3. Relationship With Travel Brands

The role of Sky Rebate Travels is that of a support and facilitation partner. Our employees and representatives:

• Handle inbound and outbound calls for customer inquiries.
• Assist customers in completing reservations, cancellations, or modifications that are ultimately issued and managed by the respective travel brand.
• Provide after-sales support such as baggage requests, refund assistance, and itinerary updates.
• Operate under contractual terms with travel brands, ensuring transparency, compliance, and customer satisfaction.

We reiterate that all ticket issuance, payment processing, and final confirmations are carried out directly by the travel brand with which the customer engages. Sky Rebate Travels Pvt. Ltd. does not independently issue airline tickets, cruise bookings, hotel reservations, or vacation packages.

4. Independent Status

Sky Rebate Travels Pvt. Ltd. is a legally registered Indian company under the corporate management of RAN Technotonics Pvt. Ltd. Our services are provided as per agreements with overseas travel brands. We are not owned, controlled, or affiliated with any airline, cruise line, hotel chain, or travel supplier.

Any resemblance of our activities to those of a retail travel agency is purely operational in nature, owing to the support functions we provide. Customers must understand that we do not act as the “merchant of record” for any booking or payment.

5. Official Domain and Valid Communication

Our official domain is www.skyrebate.com. All communication, documentation, and service-related correspondence are valid only when conducted through this domain or through officially authorized brand domains of our partner travel companies.

We expressly disclaim responsibility for communications originating from domains or email addresses not expressly authorized by us. For clarity:

• Valid domain: www.skyrebate.com
• Invalid/unauthorized domains: Any other domain, including the previously used www.skyrebatetravels.com, which is no longer under our control since June 2024.

All employees, agents, or representatives communicating outside these authorized channels are acting without the authority of Sky Rebate Travels Pvt. Ltd.

6. Data Security and Confidentiality

As a BPO, we handle sensitive customer data on behalf of our partner brands. We maintain strict security protocols to safeguard this information, including but not limited to:

• PCI-DSS (Payment Card Industry Data Security Standard) compliance for all payment handling.
• Firewall-protected systems, monitored CCTV, and access restrictions in our offices.
• Non-storage of complete credit card details—only limited information such as last 4 digits, customer ID, and non-financial identifiers are stored.
• Custom .NET CRM hosted on secure servers (AWS infrastructure) to ensure data integrity.

We do not trade, sell, or misuse customer data under any circumstances. Data is processed solely for the purpose of fulfilling authorized travel services and in accordance with Indian IT Act, 2000, Section 43A and 72A.

7. Regulatory Compliance

Sky Rebate Travels Pvt. Ltd. operates under a framework of strict compliance, both domestic and international. This includes:

• Indian Laws: Companies Act, 2013; Indian IT Act, 2000 (privacy & data security provisions).
• U.S. Laws (on behalf of partner brands): Federal Trade Commission (FTC) rules, Telemarketing Sales Rule (TSR), U.S. Department of Transportation (DOT) refund and fare transparency regulations.
• Global Standards: PCI-DSS for payments, data privacy, and international business conduct norms.

By adhering to these guidelines, we ensure that customer interactions meet both Indian and international regulatory standards.

8. Customer Interactions and Use of Alias Names

Our agents may use alias names while interacting with customers. This practice is industry-standard for BPOs servicing international clients, ensuring clarity, cultural alignment, and ease of communication. Alias usage does not alter the contractual responsibility of our partner brands or of Sky Rebate Travels as their service provider.

Customers should note that while agents may identify themselves with simplified names, all interactions are monitored, recorded, and carried out under strict compliance frameworks.

9. Limitation of Liability

Given our role as a BPO and not as a travel agency:

• We shall not be liable for any errors, cancellations, delays, overbookings, or service failures caused by third-party travel suppliers (airlines, hotels, cruise lines, etc.).
• We are not responsible for changes in fares, taxes, or schedules, which are controlled by suppliers and communicated to customers through partner brands.
• We disclaim liability for any losses, damages, or expenses arising out of force majeure events, natural disasters, strikes, government actions, or technical failures beyond our control.

Our liability, if any, is limited strictly to the scope of services provided under the BPO arrangement with partner brands.

10. Economic and Refund Policies

Sky Rebate Travels Pvt. Ltd. does not hold customer funds, process payments independently, or guarantee refunds. All financial transactions are executed through the merchant accounts of partner brands.

We operate under a “No Win, No Charge” policy, ensuring that customers are not billed unless the promised service or outcome is delivered through our partner brands.

11. Misrepresentation and Unauthorized Use

We categorically state that any individual or entity using the name “Sky Rebate Travels Pvt. Ltd.” or its prior domain “skyrebatetravels.com” to solicit business is unauthorized. The Company disclaims all responsibility for:

• Fraudulent or misleading offers made through unauthorized channels.
• Communications from domains or email addresses not listed under www.skyrebate.com.
• Claims or commitments not formally issued by the Company or its authorized partner brands.

Customers and stakeholders are urged to verify communications against our official website and contact details.

12. Intellectual Property

All logos, brand marks, corporate communications, and proprietary content under Sky Rebate Travels Pvt. Ltd. are the exclusive property of the Company and RAN Technotonics Pvt. Ltd. Unauthorized usage, reproduction, or misrepresentation shall be treated as intellectual property infringement and dealt with under applicable laws.

13. Acceptance of Terms

By engaging with our services through calls, chats, emails, or digital platforms, you acknowledge that:

• Sky Rebate Travels Pvt. Ltd. is a BPO, not a travel agency.
• We act strictly as a service provider to partner travel brands.
• All transactions are bound by the terms and conditions of the respective travel brand.
• The Company’s liability is limited as per the terms outlined in this Disclaimer.

14. Governing Law

This Disclaimer is governed by and construed in accordance with the laws of India. Any disputes arising shall be subject to the exclusive jurisdiction of the courts in Dehradun, Uttarakhand, India.

15. Conclusion

Sky Rebate Travels Pvt. Ltd., operated by RAN Technotonics Pvt. Ltd., has built its reputation as a leading Travel BPO by ensuring compliance, transparency, and customer satisfaction. This Disclaimer reinforces the distinction between our role as an operations partner and the responsibilities of partner travel brands who directly engage with end customers.

We strongly advise all stakeholders to interact only through our official domain, www.skyrebate.com, and to disregard any communication or representation made through unauthorized channels.

By continuing to use our services, you agree to this Disclaimer and the terms contained herein.